Terms & Conditions

Chapter I. General Overview

The website markematikai.com is owned by Growth Hacking Creative Marketing Solutions S.R.L. (“the Company” or “MarkeMatikAI”). Growth Hacking Creative Marketing Solutions S.R.L. has its registered office in Sat Berca, Comuna Berca, Strada Șoimului, Nr. 320b, Buzău County, Romania, and is registered with the Trade Register under no. J10/1618/13.12.2022, with tax code 47302609.

By “markematikai.com” we mean any web page (website, landing page, subdomain, etc.) owned, managed, or under the MarkeMatikAI umbrella. During your navigation on our Site, terms such as but not limited to: “we”, “our” refer to MarkeMatikAI.

Markematikai.com includes all online information available to users who accept the terms and conditions as well as other details set out in this document.

By visiting our online platform, you agree to accept and comply with the following Terms and Conditions, including any additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of our platform, including without limitation users who are browsers and/or content distributors.

Please read these Terms and Conditions carefully before using our platform. By accessing or using any part of the Site, you agree to these Terms and Conditions. If you do not agree, you should not continue accessing our platform and/or using our services.

Any new feature or option added to our platform will also be subject to these Terms and Conditions. You can review the latest version on this page. We reserve the right to update, change, or replace any part of our Terms and Conditions by informing you through available communication channels. It is your responsibility to check this page periodically for updates. Continued use of the Site after such changes represents your acceptance.

Chapter II. Terms and Definitions

Online Platform / Site – Refers to markematikai.com and implicitly to Growth Hacking Creative Marketing Solutions S.R.L.

Owner – Growth Hacking Creative Marketing Solutions S.R.L., registered office in Sat Berca, Comuna Berca, Strada Șoimului, Nr. 320b, Buzău, Romania, registered with the Trade Register under no. J10/1618/13.12.2022, tax code 47302609.

User – The natural or legal person, during the use of the Site.

Submission – Sharing the User’s personal data through the online platform, e.g., by filling out a contact form.

Link – A keyword or website address that, when clicked, initiates the visit of a new web page.

Chapter III. Intellectual Property Rights

The content of markematikai.com (images, texts, designs, scripts, software, trademarks, etc.) is the exclusive property of MarkeMatikAI and is protected by copyright and intellectual property laws. Use of any such elements without consent is prohibited.

MarkeMatikAI may, under written agreement, grant rights to use specific content for a defined period and only for the authorized person(s).

Use of any registered brand name on the site does not constitute advertising for that company. MarkeMatikAI assumes no responsibility for damages arising from use of the Site content.

Please report copyright infringements at dpo@markematikai.com.

Chapter IV. General Conditions

By accepting these Terms and Conditions, you confirm you are of legal age under Romanian law and consent to minors under your responsibility using the platform.

Opinions and information on the site do not constitute investment advice.

We take reasonable measures to ensure information accuracy but are not liable for technical errors, viruses, or data transmission defects.

Any violation of the Terms and Conditions will result in termination of your access.

For unresolved issues, you may contact us for free internal mediation at sales@markematikai.com or +40 757 455 418.

Chapter V. Personal Data Processing

We respect your privacy. The Site can be used without disclosing identity.

You must not use false data or impersonate others. You are responsible for any content you publish.

Our employees authorized to process personal data are bound by confidentiality in line with GDPR.

See our Privacy Policy for more details.

Chapter VI. Use of Cookies

Markematikai.com uses cookies for functionality and analytics. For details, see our Cookie Policy.

Chapter VII. Data Security

At MarkeMatikAI, we adopt a “security by design and by default” approach to ensure the confidentiality, integrity, and availability of all personal data processed through our platform. Our security framework includes organizational, technical, and procedural safeguards aligned with GDPR and international best practices.

1. Technical Safeguards

• Encryption: All personal data transmitted between your browser and our servers is secured using SSL/TLS encryption. Sensitive data at rest is encrypted using industry-standard algorithms (e.g., AES-256).
• Access Controls: We enforce strong authentication and authorization protocols, including unique user IDs, role-based access, and multi-factor authentication for administrative accounts.
• Network Security: Our servers are protected by firewalls, intrusion detection and prevention systems, and continuous monitoring to prevent unauthorized access.
• Regular Updates: Systems, servers, and applications are patched regularly to protect against known vulnerabilities.

2. Organizational Safeguards

• Employee Access: Personal data is accessible only to employees whose responsibilities require such access (“need-to-know basis”). All employees receive training on data protection, confidentiality, and cybersecurity awareness.
• Confidentiality Agreements: Staff and contractors are bound by confidentiality clauses that remain valid even after termination of employment.
• Data Minimization: We only collect and process the minimum amount of data necessary to provide our services.

3. Data Storage & Hosting

• Secure Servers: All personal data is stored on servers located in secure facilities with restricted physical access, video surveillance, and 24/7 monitoring.
• Backups & Recovery: Data is regularly backed up and stored securely to ensure business continuity and disaster recovery.
• Data Localization: Where required by law, data is hosted in the European Union to comply with GDPR requirements.

4. Monitoring & Incident Response

• Security Monitoring: We continuously monitor our infrastructure for unusual activities, attempted intrusions, or suspicious behavior.
• Incident Response Plan: In case of a data breach, we follow a strict incident response procedure, including notifying the competent authorities (ANSPDCP in Romania) and affected users within 72 hours, in accordance with GDPR.

5. Third-Party Processors

Where third-party service providers (e.g., hosting, payment processors, analytics tools) are engaged, we ensure that they meet equivalent data protection and security standards, including compliance with GDPR and contractual Data Processing Agreements (DPAs).

6. User Responsibility

While we take extensive measures to protect your personal data, Users also share responsibility for safeguarding their accounts and devices. We strongly recommend:

• using strong and unique passwords,
• enabling two-factor authentication where available,
• logging out from shared devices,
• keeping software and antivirus solutions updated.

Chapter VIII. Disclaimer

The information provided on the markematikai.com website is made available in good faith and for informational purposes only. While we make every reasonable effort to ensure that the information presented is accurate, complete, and up to date, we do not make any express or implied representations, warranties, or guarantees regarding the reliability, suitability, availability, or accuracy of the information, products, services, or related graphics contained on the Site for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

1. Accuracy and Updates

• Information on the Site may occasionally contain errors, omissions, or inaccuracies related to descriptions, pricing, availability, or other details.
• MarkeMatikAI reserves the right to correct such errors, inaccuracies, or omissions and to update or modify content without prior notice.
• We are not obligated to update information in real time, and content may become outdated.

2. External Dependencies

• The Site may include links, references, or integrations with third-party platforms, tools, or resources. MarkeMatikAI does not endorse, control, or assume responsibility for the content, availability, or performance of such third-party resources.
• We are not responsible for any damages or losses caused by reliance on third-party information or by the malfunction of third-party services integrated with our Site.

3. No Professional Advice

The content on markematikai.com should not be interpreted as legal, financial, investment, or professional advice of any kind. Users should consult qualified professionals before making decisions based on the information available on our platform.

4. Service Availability

• While we strive to ensure continuous access to the Site, MarkeMatikAI does not guarantee that the platform will be available at all times or free of interruptions, errors, defects, malware, or viruses.
• Temporary suspension of the Site may occur due to maintenance, upgrades, or factors beyond our control (e.g., force majeure events, internet outages, or service provider issues).

5. Limitation of Liability

To the maximum extent permitted by law:

• MarkeMatikAI shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business opportunities, arising from or related to the use or inability to use the Site or its content.
• Users agree that use of the Site is at their sole discretion and risk.

Chapter XIV. Dispute Resolution. Governing Law

1. Amicable Resolution
   Any dispute, controversy, or claim arising out of or in connection with the use of the markematikai.com platform, including but not limited to issues related to interpretation, execution, or termination of these Terms and Conditions, will first be addressed through good-faith negotiations between the parties. Users are encouraged to notify MarkeMatikAI of any complaint by contacting us via the official communication channels listed in these Terms. We will make every reasonable effort to resolve the issue amicably and promptly.
2. Mediation / Alternative Dispute Resolution (ADR)
   Where applicable, and before initiating court proceedings, the parties may agree to resolve conflicts through mediation or other recognized alternative dispute resolution mechanisms, in accordance with Romanian and European Union legislation. This approach is intended to reduce the costs and duration of conflict resolution.
3. Governing Law
   These Terms and Conditions are governed and interpreted exclusively in accordance with the laws of Romania. Any matter not expressly provided herein will be subject to the relevant provisions of Romanian law, including but not limited to the Civil Code, the GDPR (EU Regulation 2016/679), and applicable consumer protection regulations.
4. Jurisdiction
   If the dispute cannot be resolved amicably or through ADR, it shall be referred to the competent courts of Romania. Unless otherwise required by mandatory legal provisions, the courts of Buzău County shall have exclusive jurisdiction.

Chapter XV. Contact Information

For questions or complaints regarding these Terms, contact dpo@markematikai.com.

Chapter XVI. Final Provisions

If any clause is deemed invalid, the others remain in effect.

Updated as of 19.08.2026 

Chapter XVII. Privacy Policy

At MarkeMatikAI, we are fully committed to safeguarding the privacy and personal data of our users, clients, and partners. Our Privacy Policy explains what data we collect, how we use it, and the rights you have under the General Data Protection Regulation (GDPR – EU Regulation 2016/679) and applicable Romanian legislation.

1. Types of Data Collected

We only collect and process personal data that is strictly necessary for providing our services, improving your experience, and complying with legal requirements. These categories include:

• Identification Data: name, surname, email address, phone number, company name.
• Technical Data: IP address, device information, browser type, operating system, session logs.
• Behavioral Data: pages visited, actions taken on the site, cookies and similar tracking technologies.
• Contractual / Billing Data (where applicable): invoicing details, payment confirmation, transaction records.

2. Purpose of Processing

Your data is processed for the following purposes:

• To provide and improve our services.
• To communicate with you regarding inquiries, orders, or support.
• To send marketing communications (only with your prior consent).
• To perform analytics and improve the website functionality.
• To comply with legal and tax obligations.

We will not process your data for any other purpose without prior notice and your explicit consent.

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Consent: freely given when you subscribe to our newsletter or request a demo.
• Contractual necessity: when processing is required to deliver the services you requested.
• Legal obligation: to comply with tax, accounting, or other statutory obligations.
• Legitimate interest: for website security, fraud prevention, and improving services.

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal obligations. When data is no longer required, it will be securely deleted or anonymized.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. However, data may be shared with trusted third parties (e.g., hosting providers, analytics services, payment processors) who act as data processors under strict contractual agreements. All third parties are required to ensure the same level of protection for your data in compliance with GDPR.

6. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), such transfers will be protected by adequate safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.

7. Data Subject Rights

Under GDPR, you have the following rights:

• Right to access your personal data.
• Right to rectification of inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”).
• Right to restrict processing.
• Right to data portability.
• Right to object to processing (including profiling and direct marketing).
• Right to withdraw consent at any time.

Requests regarding your data rights can be submitted to dpo@markematikai.com. We will respond within 30 days, with the possibility of an extension if necessary under GDPR.

8. Security of Data

We implement strong organizational and technical measures (encryption, firewalls, access control, secure servers, employee confidentiality agreements) to protect your data against unauthorized access, loss, or misuse.

9. Children’s Data

Our services are not directed at individuals under 16 years old. We do not knowingly collect personal data from children. If such data is inadvertently collected, we will take immediate steps to delete it.

10. Updates to Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or our data processing practices. The latest version will always be available on this page.

Chapter XVIII. Commercial Communications Policy

At MarkeMatikAI, we value transparency and respect your right to choose how and when you receive commercial communications from us. Our policy ensures that marketing communications are conducted responsibly, legally, and with your explicit consent.

1. Consent-Based Communications

• Marketing communications (including newsletters, promotional offers, event invitations, and updates on products or services) are sent only when you have explicitly provided your consent.
• Consent may be obtained through online subscription forms, service registration, or when opting into marketing during the use of our services.
• You have the right to withdraw your consent at any time.

2. Frequency and Content

• Communications are limited to a maximum of two (2) emails per week, unless you have expressly agreed to receive more frequent updates.
• The content of our communications is focused on providing value, including relevant insights, offers, case studies, and updates about MarkeMatikAI products and services.

3. Right to Unsubscribe

• Each marketing email includes a clear and simple unsubscribe link that allows you to opt out of future communications at any time.
• Once you unsubscribe, your details will be promptly removed from our marketing lists, and you will no longer receive promotional content.

4. Mandatory Service Communications

Please note that unsubscribing from marketing communications does not affect the ability of MarkeMatikAI to send you transactional or service-related communications (e.g., order confirmations, billing information, important account notifications).

5. Data Processing and Protection

• Personal data used for commercial communications is stored securely and processed in line with our Privacy Policy.
• We do not sell, rent, or share your contact details with third parties for their independent marketing purposes.
• When third-party services (e.g., email marketing platforms) are used, they are bound by strict contractual obligations to process data only according to our instructions and in compliance with GDPR.

6. User Rights

In accordance with GDPR, you have the following rights:

• To request information about what marketing data we hold on you.
• To update your communication preferences at any time.
• To request the deletion of your data from our marketing systems.

Requests can be made by emailing dpo@markematikai.com.

Chapter XIX. Financial Terms

At MarkeMatikAI, we are committed to ensuring transparency and security in all financial transactions carried out through our platform. The following terms govern payments, pricing, invoicing, and refund conditions.

1. Payment Methods

• Payments can be made via credit/debit card, bank transfer, PayPal, or other secure online payment processors made available on our platform.
• All transactions are processed through trusted third-party providers that comply with PCI-DSS and other international security standards.
• Users remain responsible for any additional costs charged by their bank, payment provider, or intermediary financial institution.

2. Pricing and VAT

• Prices displayed on markematikai.com are expressed in Romanian Leu (RON) or Euro (EUR) and include Value Added Tax (VAT) where applicable, in accordance with Romanian and EU tax legislation.
• Invoices are issued electronically to the email address provided at the time of purchase. Users are responsible for ensuring the accuracy of the billing information submitted.

3. Refund and Cancellation Policy

• Users may request a refund within 14 calendar days from the date of purchase, provided that the service has not already been delivered, activated, or customized according to their specifications.
• Refunds will be processed within 10 business days from the date of approval, using the same payment method originally used for the transaction.
• Exceptions: No refunds are granted for services that:
  • have been fully performed within the withdrawal period;
  • consist of digital content delivered immediately with the User’s explicit prior consent;
  • have been tailored or customized to the specific needs of the User.

4. Late Payments and Default

• If payment for services delivered on credit terms is not received by the due date specified on the invoice, MarkeMatikAI reserves the right to apply penalty interest in accordance with applicable Romanian law.
• Services may be suspended or terminated until full payment is received.

5. Disputed Charges

• In the event of any disputed charges, the User must notify MarkeMatikAI in writing at billing@markematikai.com within 7 business days from the date of the transaction.
• We will review and address all disputes promptly and in good faith.

6. Currency Conversion and Fees

• If payments are made in a currency other than RON or EUR, the applicable exchange rate will be that of the issuing bank or payment provider at the time of the transaction.
• Users are responsible for any additional conversion fees charged by their financial institution.

Chapter XX. Service Delivery

At MarkeMatikAI, we are committed to providing digital services in a timely, transparent, and professional manner. The following provisions regulate how services are delivered and the responsibilities of both the Company and the User.

1. Delivery Timeframes

• Standard Services (training, consultancy, e-learning access):
  Access credentials, links, or relevant materials are delivered electronically within 24–48 hours from order confirmation or contract signing.
• Customized Services (web development, graphic design, AI automation projects):
  Delivery timelines depend on the scope and complexity of the project. Estimated deadlines will be communicated in writing at the start of the project and may be updated through mutual agreement.
• Continuous/Subscription Services:
  Services such as maintenance, monitoring, or digital marketing retainers are provided on an ongoing basis, according to the agreed schedule (e.g., monthly or quarterly deliverables).

2. Communication of Delivery

• Service delivery is confirmed via email or through the project management tools agreed with the client.
• For long-term projects, regular progress updates (e.g., weekly or bi-weekly) will be provided to ensure transparency and alignment with the User’s expectations.

3. User Responsibilities

• The User must provide all accurate, complete, and timely information necessary for service delivery (e.g., access credentials, brand assets, project briefs, or content).
• Delays caused by incomplete or late submission of required information may extend the delivery schedule, for which MarkeMatikAI cannot be held liable.
• Users are responsible for ensuring that third-party tools or platforms they wish to integrate with our services are accessible and licensed.

4. Acceptance of Services

• Upon delivery, the User is responsible for reviewing the service outcome within a reasonable timeframe (maximum 5 business days).
• If no objections are raised during this period, the service will be considered accepted as delivered.
• Feedback and revision requests must be communicated clearly and within agreed revision limits, as defined in the specific service agreement.

5. Delays and Force Majeure

• While MarkeMatikAI strives to respect agreed deadlines, unforeseen events (e.g., technical failures, third-party service disruptions, natural disasters, or other force majeure events) may impact delivery. In such cases, the User will be promptly informed, and a new delivery timeframe will be agreed.
• MarkeMatikAI is not responsible for delays caused by external providers, internet outages, or third-party dependencies outside its reasonable control.

6. Non-Delivery Situations

• If a service cannot be delivered due to reasons attributable to MarkeMatikAI, the User is entitled to a refund or alternative compensation, depending on the nature of the service.
• If non-delivery results from the User’s failure to provide necessary information, resources, or cooperation, MarkeMatikAI reserves the right to postpone delivery or terminate the agreement without refund.

Chapter XXI. Extended Limitation of Liability

At MarkeMatikAI, we are dedicated to delivering high-quality digital services. However, due to the nature of digital environments and dependencies on external systems, we must establish clear limitations of liability. These provisions ensure transparency and protect both the Company and the User.

1. No Guarantee of Results

• MarkeMatikAI provides services on a best-effort basis, tailored to the agreed scope.
• We make no express or implied guarantee regarding specific financial outcomes, growth metrics, or performance indicators, as these depend on factors outside our control (e.g., User’s business strategy, industry conditions, third-party platforms).
• Any case studies, testimonials, or performance claims displayed on our Site are illustrative only and do not constitute guarantees.

2. Third-Party Dependencies

• Many services rely on third-party providers such as hosting services, advertising platforms, APIs, software tools, or communication networks.
• MarkeMatikAI is not liable for downtime, service interruptions, errors, or damages caused by such external providers.
• Users acknowledge that delays or service unavailability caused by third-party systems fall outside our responsibility.

3. Limitation of Financial Liability

• To the maximum extent permitted by law, our aggregate liability, whether in contract, tort, or otherwise, shall not exceed the total value of the services purchased by the User under the relevant agreement.
• We shall not be held liable for any indirect, incidental, consequential, or punitive damages, including (but not limited to):
  • loss of profits, revenue, data, goodwill, or anticipated savings,
  • business interruption,
  • reputational harm,
  • or loss of opportunities.

4. Exclusions of Liability

We are not liable for damages or losses arising from:

• User’s failure to provide accurate, complete, or timely information.
• Unauthorized access to User accounts due to weak or compromised credentials.
• User’s misuse of services, failure to follow provided instructions, or use of services for unlawful purposes.
• Force majeure events (e.g., natural disasters, strikes, cyber-attacks, pandemics) beyond our reasonable control.

5. User Responsibility

• The User accepts full responsibility for decisions and actions taken based on information or services provided by MarkeMatikAI.
• The User remains responsible for ensuring that their own IT infrastructure, security measures, and third-party tools are properly maintained and compliant.

6. Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain liabilities. In such cases, the above limitations apply only to the extent permitted by applicable law.

Chapter XXII. Right of Withdrawal

1. General Right of Withdrawal

• If you are a consumer (a natural person acting outside your professional activity), you have the right to withdraw from a distance contract within 14 calendar days without giving any reason.
• The withdrawal period expires 14 days from the date of contract conclusion (for services) or from the date of delivery (for physical goods, if any are ever provided).

2. How to Exercise the Right of Withdrawal

• To exercise the right of withdrawal, you must inform MarkeMatikAI of your decision in writing, using a clear statement (e.g., via email to sales@markematikai.com or dpo@markematikai.com).
• You may use the standard withdrawal form provided under EU consumer protection rules, although it is not mandatory.
• To comply with the deadline, you only need to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

3. Consequences of Withdrawal

• If you withdraw from a contract, we will reimburse all payments received from you, including delivery costs (if applicable), within 14 days from the date we are informed of your decision.
• Reimbursement will be made using the same payment method you used for the initial transaction, unless expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

4. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply in the following cases:

• Fully Performed Services: where the service has been fully provided within the withdrawal period, provided you gave your prior explicit consent and acknowledged that you lose your right to withdraw once the service is fully performed.
• Digital Content: where digital content (e.g., e-learning modules, downloadable resources, software) has been delivered and accessed, with your prior explicit consent and acknowledgment of losing the right to withdraw.
• Customized Services: services that have been tailored or customized to your specific needs or instructions.
• Urgent Interventions: cases where services have been requested urgently (e.g., urgent consultancy or troubleshooting) and performed before the withdrawal period expired.

5. User’s Responsibilities

• If you request that service delivery begin during the withdrawal period and later decide to withdraw, you shall pay a proportional amount corresponding to the services already provided until the moment of withdrawal.
• By consenting to early service delivery, you acknowledge your responsibility for partial payment in such cases.

Chapter XXIII. International Jurisdiction and Language

1. Governing Law
   These Terms and Conditions, as well as any contract or legal relationship arising from the use of the com platform, shall be governed exclusively by the laws of Romania. All rights and obligations of the parties shall be interpreted and enforced in accordance with Romanian legal provisions, including but not limited to civil, commercial, consumer protection, and data protection legislation.
2. Jurisdiction
   Unless mandatory legal provisions specify otherwise, any dispute that cannot be resolved amicably shall fall under the exclusive jurisdiction of the competent Romanian courts. As a general rule, the courts of Buzău County shall have territorial jurisdiction, unless a different jurisdiction is required by law.
3. Language of the Contract
   These Terms and Conditions may be made available in multiple languages for the convenience of international Users. However, in case of discrepancies, inconsistencies, or differences in interpretation between versions, the Romanian version shall prevail.
4. International Users

• Users accessing the Site from outside Romania are responsible for ensuring that their use complies with local laws and regulations.
• MarkeMatikAI does not guarantee that the content or services offered on the Site are appropriate, legal, or available for use in all jurisdictions. Accessing the Site from jurisdictions where its content is unlawful is strictly prohibited.

5. Cross-Border Contracts
   In the case of international contracts for services provided by MarkeMatikAI, unless otherwise explicitly agreed in writing, Romanian law remains applicable and Romanian courts retain jurisdiction.

Chapter XXIV. Contact and Support Commitments

We provide multiple support channels:

• Email: dpo@markematikai.com, sales@markematikai.com
• Phone: +40 757 455 418 (Mon–Fri, 09:00–18:00 EET)
• Online support form via markematikai.com

Average response time: 24–48 business hours.